Systems Improvement

From lived experience to better systems

This center brings together public research and a practical way to frame improvement ideas. It does not claim that proposals have been clinically validated or adopted by emergency services.

Dispatch and communication

Explore the National 911 Program and the work of improving emergency communications.

Coordination and EMS systems

Explore NHTSA’s Office of EMS resources on coordination, workforce preparation, evidence, and system improvement.

Patient safety and quality

Use AHRQ resources to explore safer care and quality improvement.

Our starting research questions

• Where does important information get lost between a caller, dispatcher, responder, and receiving team?
• How can communication better support language access, disability needs, children, and people experiencing domestic abuse?
• What makes follow up instructions understandable and practical?
• How can an improvement be measured without collecting unnecessary personal information?

Draft an improvement brief

Use this planning tool to describe a system issue and a proposed improvement. Do not include patient names or identifying case details. Nothing is submitted. Implementation in clinical settings requires appropriate professional review.